CDOSYS not sending emails out

If you select CDONTS/CDOSYS from <My Profile> | Administration | Email and Documents | Email Configuration | Send Mail Using but can't send outbound emails, do the following:

  1. To ensure CDOSYS is installed, open IIS and look for a Virtual Server folder. This folder is present only if CDOSYS is installed.
  2. To check that CDOSYS is running, open IIS, right-click the Default SMTP Virtual Server Folder and click Start.
  3. Open the CDOSYS BadMail folder. If there are emails in this folder, emails are not getting from the CDOSYS SMTP server to the mail server, or are being bounced back. If this is the case, open the emails to find the error.
    • The From address may not be configured for emails that are sent as notifications from Sage CRM. To correct this, click <My Profile> | Administration | Advanced Customization | Workflow and configure Notify Email Name and Notify Email Address .
    • The To address might not be configured. This is also possible for emails that are sent as notifications or from workflows. Check the bad email to see where it's coming from, then configure the email address.
  4. Open the CDOSYS Queue and Pickup folders. If there are emails in these folders, CDOSYS is not running, or the mail server is not relaying emails. Ensure the mail server is configured to relay emails from the Sage CRM server.
  5. To ensure that CDOSYS can find the mail server, open IIS Manager, right-click Default SMTP Server and select Properties | Delivery/Advanced. Enter the IP address of the mail server in Smart Host and restart CDOSYS.
  6. Check that the mail server allows relaying. If it doesn’t, emails can be delivered to internal company mailboxes but not to external mailboxes. Ask the mail server administrator to enable relaying.