Self-service password recovery

This feature enables users to reset their Sage CRM password without contacting the system administrator.

By default, self-service password recovery is disabled. When the system administrator enables this feature, a Forgot My Password link is added to the Sage CRM logon screen.

To reset their forgotten password, a user must enter their user name on the logon screen and then click the Forgot My Password link. As a result, Sage CRM sends an automated email containing a password reset link to the email address associated with the user. The user can then reset their password by clicking the password reset link in the email.

• Enabling self-service password recovery

• Password recovery email templates