System behavior fields
Field |
Description |
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Use Companies |
Specifies whether companies are used in the application. |
Use Individuals |
Specifies whether individuals are used in the application. |
Use Country Code |
Specifies whether country codes are displayed in the application. |
Use Area Code |
Specifies whether area codes are displayed in the application. |
Default Language |
The default language of the Logon screen and the default language set for new users added in <My Profile> | Administration | Users. |
Deduplication |
When set to Yes, deduplication functionality is enabled. |
Use Opportunity Items |
Select one of the following:
|
Maximum Number Of Occurrences |
Upper limit for task or meeting creation using the Recurring Communications feature. |
Home Page URL |
Displays a new button on the menu with a link to the URL. |
Server Time Zone |
Time zone of the server. There are 75 time zones to select from. The one you select defines what daylight settings are used, so you must be careful in selecting the correct zone. The zone selected must correspond exactly to the server setting. Therefore, you must stop and restart IIS if you change the time zone in Sage CRM. |
Communication Refresh Interval |
The refresh rate in seconds for the Calendar list. It is disabled when set to zero. |
Opportunity Refresh Interval |
The refresh rate in seconds for the Opportunity My CRM list. It is disabled when set to zero. |
Case Refresh Interval |
The refresh rate in seconds for the Case My CRM list. It is disabled when set to zero. |
Show Pipeline For Company/People |
When set to Yes, users can see the opportunity and case pipeline from the company and person level. The option is typically set to No to prevent other users from viewing their colleagues’ forecasting information. |
Company Notes Tab Shows |
Select from Company And Person Notes, or Company Notes Only. The default setting is Company And Person Notes. This means that a note added in the context of a person is also displayed on the Company Notes tab. If you want notes added in the context of a person to only display in the context of a person, select Company Notes Only. |
Allow Coaching in CRM |
Specify whether to make on-screen coaching available to users. |
Allow Mass Update And Update Territory |
Specify whether to make the mass update and update territory functionality available to users. |
Analytics |
Web analytics tracks how users interact with Sage CRM and the device they use to view the system but doesn't collect any personal data. This information is used to improve Sage CRM. You can turn analytics on or off. |
Use Exchange Server Integration |
Set to Yes to enable Exchange Server Integration. For more information, see Enabling Exchange Integration. Once this is set to Yes, it is not recommended to switch it back to No (which re-enables Classic Outlook Integration) unless under guidance from a Sage CRM support professional. |
Recent List Length |
Specify the size of the Recent List. The maximum length is 40. |
Search Select Advanced Fields Grid Size |
Specify the size of Search Select Advanced lists. |
Default System Theme |
Specify the default system theme. This is the default theme applied when a new user is added to the system. It is also the theme applied if the user clicks Set To System Defaults in <My Profile> | Preferences in edit mode. On a new installation of Sage CRM, only the Contemporary theme is available. When you upgrade Sage CRM, all themes that existed in the previous version of the product remain available in the new Sage CRM version. |
Default CSV File Export Delimiter |
Set the delimiter to comma, semi-colon, or tab. When you use the Export To File button on, for example, the results of a company search, the CSV export will use the delimiter you have set. This makes for easier conversion to suit your native version of MS Excel. Users can override this setting by selecting their preferred CSV File Export Delimiter in <My Profile> | Preferences. For more information, see CSV input/output matrix. This setting also impacts data uploads from CSV files. Please make sure the delimiter in the import file matches the delimiter set in User Preferences. |
Use local help files |
Select which help files are displayed to users and system administrators when they click the Help button. Possible values:
This field is available only when help files are installed on your Sage CRM server. For more information, see Installing help files locally. |
User Rights To See System Expiry Warning |
If your license includes the System Expiry option, you can select the level of user who will see the expiry warning message. If No Admin Rights is selected, all users see the warning message. If Info Manager is selected, Info Managers and Administrators see the message. If System Admin is selected, only Administrators see the message. The message is displayed after each logon when the expiry date is within thirty days or less. |
Allow Mail Merge to Word |
Allows users to perform mail merges that create Microsoft Word documents and also to perform mail merges that create PDFs. If Allow Mail Merge to Word is set to no, users can only perform mail merges that create PDFs. |
Send internal reqs to actual server name |
Allows you to specify a Sage CRM server name to use for internal requests. Possible options:
The server name you specify is used to send internal requests in the following Sage CRM features:
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Custom server name for internal reqs |
Enter the custom server name you want to use for internal requests. The custom server name must include the protocol: http:// or https://. Example: http://localhost |
Use browser session security |
Allows you to control whether users can connect to their current Sage CRM session by using the same SID and access URL on a different computer. Possible values:
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