Setting the time zone
It's important that the Sage CRM time zone settings are set correctly. Incorrect time zone settings can prevent Sage CRM contacts synching to Outlook unless a Sync Info Reset is performed in the Classic Outlook plugin.
- Click <My Profile> | Administration | System | System Behavior and set the value of Server time zone to the time zone set in Date and Time in the Windows Control Panel on the CRM server.
- Click <My Profile> | Administration | Users | <user> | Users Preferences and set the value of Time Zone to the time zone set in Date and Time in the Windows Control Panel on the user's machine. This may be different for users in different office locations, or for users who are accessing Sage CRM while traveling. Alternatively, the user can set the value in <My Profile> | Preferences | Time Zone.