Duration of an initial synchronization

The first synchronization between Sage CRM and user mailboxes takes longer than subsequent syncs because data has not yet synchronized from one system to the other and therefore the volume of data to synchronize is greater. Also, the sync engine’s deduplication process is more active because there's a higher possibility that the same records exist in both Sage CRM and Exchange. For example, if Sage CRM and Exchange were previously used independently for calendar management, the same appointments might exist in each system. For more information on initial synchronization, please check the latest release notes and community articles.

We recommend that an initial synchronization is performed during Sage CRM and Exchange downtime because large volumes of data are transferred and may impact performance.

The time it takes to complete an initial synchronization depends on:

• The number of user mailboxes synchronized
• The volume of data synchronized
• The sync direction for each entity synchronized
• The number of potential duplicates detected by the sync engine
• The size and complexity of the Sage CRM database
• The hardware specifications of the Sage CRM server and Exchange Server