Installing Outlook Plugin using XenApp or RDS

You can install the Lite Outlook Plugin or Classic Outlook Plugin on a Citrix XenApp server or a Windows Server that has the Remote Desktop Services role deployed. Complete the following steps if the installation of the plugin fails or if the plugin doesn't work properly. For example, the options it provides are not available to all users.

1. Locate the following folder that was created during the plugin installation:

   %UserProfile%\AppData\Local\Temp\<Integer>\otlplugin

   where <Integer> can be any number.

2. Copy the otlplugin folder to the Temp folder, and then delete the <Integer> folder. As a result, the path to the otlplugin folder will look as follows:

   %UserProfile%\AppData\Local\Temp\otlplugin

3. Reinstall the plugin.