About Self Service

Sage CRM Self Service lets you create a Self Service Web site that integrates traditional corporate Web sites with Sage CRM.

With Sage CRM Self Service, customers can log onto the Self Service Web site to perform functions such as viewing account information, reporting problems, or requesting product information.

The extent of the customer access to corporate data or their ability to perform these functions is determined by the particular Self Service implementation.

The Sage CRM Self Service application server can be run remotely from the Sage CRM database server, via a link between Self Service and Sage CRM.

For example, a customer service case entered via the Sage CRM system can be viewed on the Self Service Web site. This functionality is achieved through ASP pages.