Reviewing Exchange Integration logs

To view Exchange Integration logs:

1. Click My CRM | Exchange Integration Logs.
2. Select a log from Select log files. The list contents depend on the synchronization options set by your system administrator.
3. Click the log to open it.

The Skippeditems log file contains information about appointments and tasks which could not be synchronized. The following scenarios cause items to be skipped rather than synchronized.

Item	Scenario where item is not synchronized
Mailbox appointment	Recurring appointment where the recurrence range results in the number of occurrences of the mailbox series exceeding the Maximum Number of Occurrences allowed in Sage CRM. This is set by your system administrator in the System Behavior settings. Recurring appointment with no end date. Yearly recurring appointment with a relative day of the week specified (a day, weekday or weekend-day) in the recurrence pattern. Monthly recurring appointment with a recurrence pattern such as “the fourth day/weekday/weekend day of every [x] months”.
Sage CRM appointment	Appointment (single or recurring) where the organizer is a Sage CRM Sync User but is not present in the Sage CRM user list for the appointment (is not attending the meeting). Recurring appointment where the Daily Pattern is set to Occurs Every. Appointment with End Time set to a date before the current synchronization date. This means that older appointments are not synchronized by design. A warning message is logged: Appointment is too old.
Mailbox task	Recurring mailbox task. Mailbox task where the owner of the task is not the owner of the mailbox in question.
Sage CRM task	Task with Due Date set to a date before the current synchronization date. This means that older tasks are not synchronized by design. A warning message is logged: Task is too old. Task in your task list that's owned by another user. A warning message is logged: Reason: Task is reassigned.