Stub appointments

Exchange Integration usually synchronizes appointments based on the organizer's copy of an appointment. Invitees who are Sage CRM users enabled for synchronization can view a copy of the appointment in their Sage CRM calendars.

The exception to this synchronization rule is when the Exchange organizer of the appointment is not a Sage CRM user enabled for synchronization, and the appointment includes invitees who are Sage CRM users enabled for synchronization. In this case, the synchronization is based on the invitee copies of the appointment, to ensure the calendars of all Sage CRM users stay up-to-date.

These invitee copies of appointments are called stub appointments. They are read-only. Click the Exchange Sync Info icon in the top left of the page to display information about the status of the appointment.