Uninstalling the Lite Outlook Plugin

Before you uninstall the plugin, you should ensure you're a local administrator of your machine. You can ask your system administrator if you don't know or if you are not comfortable performing the following steps.

  1. Close all browsers and Outlook.
  2. Open the list of installed programs. For example, click Control Panel | Programs | Uninstall a program.
  3. Right-click Sage CRM Client Applications and click Uninstall. Follow the steps on screen.
  4. On your computer, click Start and type cmd in the Search field. Right-click cmd.exe and select Run as administrator.

  5. Enter the following command to go to the Downloaded Program Files folder:

    cd %WinDir%\Downloaded Program Files

  6. Execute the following commands:

    regsvr32 -u crmoutlookplugin2.dll
    regsvr32 -u crmoutlookplugin2x64.dll
    del crmoutlookplugin2.dll*
    regsvr32 -u OtlTools.ocx
    del OtlTools.*

  1. Browse to %ProgramFiles(x86)%\Sage and delete or rename the CRM Client Tools folder (if present).
  2. Browse to %AppData% and delete or rename the Sage folder.