Viewing skipped items

The Skippeditems log file contains information about appointments, tasks, or contacts which could not be synchronized.

1. In Outlook, click CRM | View Skipped Items to open the Skippeditems log file.

   ***Problem gathering data for item***
   Logged on:25/07/2008 10:32:43
   Type: Recurring appointment
   Subject: app2
   Date & time: 25/07/2008 09:00:00
   Action:Compiling XML with item to be sent to Sage CRM server
   Server ID:0
   Outlook unique ID:2254403268
   Cause:Exception raised: Incompatible recurrence pattern (no end date)
   Logged at:MJ1024

   The file has the following elements:

   • Logged on. The time at which the problem occurred.
   • Type. The area in which the problem occurred.
   • Subject and Date & Time. For appointments and tasks.
   • Action, Server ID, Outlook Unique ID, Logged At. This is additional information for your system administrator or Support team.
2. Review the log file and fix the issues listed. If you cannot fix an issue, talk to your system administrator. Below are the most common causes of skipped items:
   • Incorrect recurring appointment pattern type, specifically where no end date has been set in Outlook.
   • An appointment created in Outlook, which has no subject and no body text.
   • A task created in Outlook, which has no subject and no body text.
   • A user was added to only one occurrence of recurring appointment.
   • A contact in Outlook has an empty first and last name.
   • When a recurring appointment is created and the meeting organizer and invitees synchronize, but the meeting organizer later changes one of the occurrences in the series and sends the update to the invitees.
   • An invitee of a recurring appointment tries to synchronize an appointment, where they are invited to only one or some of the occurrences of the series.