Viewing synchronization conflicts

Conflict information is generated if two users change the same information in Sage CRM or Outlook since the last synchronization and the system administrator has set the appropriate User Configuration settings. For example, an appointment is created in Outlook starting at 4pm, finishing at 5.30pm.

The appointment is synchronized, and is displayed in Sage CRM. Before the next synchronization takes place, one user changes the end time to 4.30pm in Sage CRM, and another user changes the end time to 6 pm in Outlook. When synchronization takes place, the appointment end time is updated to 6pm in Sage CRM and Outlook, and a conflict is displayed in Outlook.

1. In Outlook, click CRM | View Conflict Log.
2. Click the conflict you want to view in List of Logged Conflicts. The left side of the Conflict Details panel shows the field or fields where a conflict has arisen. The right side of the panel shows the values before synchronization.
   • Hide Empty Fields and Hide Equal. Hides or shows fields where the values are the same in Outlook and Sage CRM.
   • Clear Log. Clears all conflicts from the list of logged conflicts.
   • Delete Selected. Clears the selected conflict from the list of logged conflicts.
   • Copy Details. Copies the Outlook value to the clipboard so you can reinstate it.
   • Help. Displays the Sage CRM help page that describes synchronization conflicts.
3. Scroll to highlighted field to review the conflict.
4. Click Close to close the Synchronization Conflicts window.