Uninstalling the Classic Outlook Plugin

Before you uninstall the plugin, you should ensure you're a local administrator of your machine. You can ask your system administrator if you don't know or if you are not comfortable performing the following steps.

1. Turn off User Account Control Settings (UAC) on your computer. UAC notifies you before changes that require administrator-level permission are made to your computer. Go to Control Panel | User Accounts | User Accounts | Change User Account Control Settings and click OK. Restart you computer if you're prompted to do so. You can turn on UAC back on after you've uninstalled the plugin.
2. Close all web browsers.
3. Open Outlook and click CRM | Uninstall on the Outlook ribbon.
4. Click OK and close Outlook.
5. On your computer, click Start and type cmd in the Search field.
6. Right-click cmd.exe and select Run as administrator.
7. Enter the following command to go to the Downloaded Program Files folder:

   cd %WinDir%\Downloaded Program Files

8. Execute the following commands:

   regsvr32 -u OtlTools.ocx
   del OtlTools.*

9. Navigate to the directory where the plugin is installed. This is usually %ProgramFiles(x86)%\Sage\CRM Client\Outlook Plugin.
10. Execute the following commands:

    regsvr32 -u crmoutlookplugin.ocx
    regsvr32 -u crmoutlookplugin2.dll
    del *.*

11. Delete or rename the following folders:
    • %userprofile%\AppData\Roaming\ACCPAC
    • %userprofile%\AppData\Roaming\Sage
12. Make sure you remove the plugin from the list of enabled add-ons in IE:
    1. In IE, go to Tools | Manage add-ons.
    2. Select All add-ons from the Show drop-down in the left panel.
    3. Right-click the Outlook add on and click More information.
    4. Click Remove and then click Close.