Workflow states

A state is the current resting place for a record in the workflow process. The user sees a predefined set of business actions based on the record's current state in the workflow. The current workflow state is stored in a column on the entity record.

Entry states define entry points into the workflow. The Start state in the workflow tree is an entry state by default. Usually, a primary rule hangs off this state to create a new entity, which automatically becomes part of the workflow. alternatively, you can hang transition rules from the entry state so users can add existing records to the workflow. For more information, see Workflow rules.

Duplicate states represent branching and looping in a traditional flow-chart and allow you to define alternate paths in the workflow. For example, a lead in the Quick Sale Workflow can be progressed directly to Sold, or put On Hold and then progressed to Sold.