Activates workflow for cases.

Activates workflow for solutions.

Activates workflow for opportunities. In addition to the standard opportunity workflow, there's a ready-to-use Quick Sale Workflow that's designed for products that don’t require a complex sales cycle and can be sold in a few steps. You must activate the Quick Sale Workflow to use it. For more information, see Editing a workflow.

Activates workflow for leads.

Activates workflow for campaigns. Sample campaign, wave, and wave item workflow names are prefixed with "Sage".

Activates workflow for companies. Sage CRM does not include a sample workflow for companies so you must create your own workflow.

Activates workflow for people. Sage CRM does not include a sample workflow for people so you must create your own workflow.

When set to Yes:

• All escalation rules within workflow are activated.
• All escalation rules outside workflow, including the default escalation rules supplied with Sage CRM, are activated.
• The Reminder field on the Enter New Task and Enter New Appointment screens is enabled.
• Quick notifications are enabled. For more information, see About quick notifications and escalation rules.
• Escalation rules in <My Profile> | Administration | Timings | Service Level Agreements are activated.

When escalation rules are activated, you must still enable each rule individually. For more information, see About quick notifications and escalation rules.

If you're not using the CRM Escalation Service, this is the minimum interval (in seconds) between the server polling clients for notification reminders or escalation rules.

If you are using the CRM Escalation Service, the minimum interval between polling is 5 minutes (300 seconds) by default.

The value set in Interval on an individual rule overwrites the value set in Notify interval.

The number of notifications displayed onscreen at any one time. If you set Notification display count to 20 and a user has 100 notifications, the number beside the Notifications icon on the top bar is 100. When the user clicks the icon, 20 notifications are displayed. When the user clicks Close All, the next 20 are displayed.

System Performance: Notifications are processed at the polling rate set in Notify interval.

Immediate Delivery: The notification is processed when the communication, or associated entity record, is created or edited, and every time the system polls at the polling rate set in Notify interval.

The name that appears on a notification email. For example, when an unsolved case is escalated and an email is sent to the team leader as part of a case workflow, this is the name in the From field of the email. For more information, see Send Email.

When Notify email name and Notify email address are blank, Sage CRM uses the email address of the current user.

The valid email account that's used to send notification emails. For more information, see Send Email.

When Notify email name and Notify email address are blank, Sage CRM uses the email address of the current user.

The targets to which high priority reminder messages are sent. Options are desktop email, mobile email, and SMS.

The targets to which normal priority reminder messages are sent. Options are desktop email, mobile email, and SMS.

The targets to which low priority reminder messages are sent. Options are desktop email, mobile email, and SMS.

The number of action fields that are available when setting up SLAs. This number typically corresponds to the number of stages in the Cases workflow. The default value is 5.