Best practices for setting time zone

Specify the same time zone in:

  • <My Profile> | Administration | System | System Behavior | Server time zone

  • The Windows Date and Time settings (timedate.cpl) on the Sage CRM server.

  • Microsoft Exchange with which Sage CRM synchronizes, if any.

When you change the time zone on your Sage CRM server, this change does not apply to the existing records in Sage CRM. They continue using the previous time zone.

Make sure that each Sage CRM user has the same time zone specified in the following settings. You can set a different time zone for users in different office locations, or for users who are accessing Sage CRM while traveling.

  • <My Profile> | Administration | Users | <user> | Users Preferences | Time Zone

  • The Windows Date and Time settings (timedate.cpl) on the user's computer.

For troubleshooting steps, see Changing the time zone.