Campaign wave activity action types

The account you use must have Information Manager rights.

The workflow buttons are available only when Campaign Management workflow is enabled.


Action	Description
Outbound Call	Displays the workflow button Create Call List. This gives selected users or teams access to a list of contacts to call, using the outbound call handling features.
External Mail Merge	Displays the workflow button Create File For External Use. This initiates the export of the selected Group for this Wave Activity to a CSV or text file. This can be sent to a mailing house for processing.
External Telesales	Displays the workflow button Create File for External Use. This initiates the export of the selected Group for this Wave Activity to a CSV or text file. This can be sent to, for example, a telesales agency for processing.
Internal Mail Merge	Displays the workflow button Do Mass Mail Merge. This initiates the mail merge process.
Internal Telesales	Displays the workflow button Schedule Telesales. This displays the New Task scheduling page, which allows the scheduling of calls among a selected number of users.
Other	Does not have an associated workflow button. Can be used for, for example, a print advertising phase of the campaign.