Working with solution mappings

You can map fields on the Case table to fields on the Solutions table. The mappings take effect when a Solution is created in the context of a Case.

1. Click <My Profile> | Administration | Customization | Secondary Entities | Solutions | Fields.
2. Click Mappings. Alternatively, click the Field Mappings tab.
3. Select the case fields to be mapped from and the solutions fields to be mapped to. For example, case_description to soln_description.
4. To display the mapped field on the search screen when you link an existing Solution to a Case, select Include In Search.
5. Click Add.
6. When you've finished mapping the fields, click Continue.
7. To view your mappings, open a Case, click the Solutions tab, and click New Solution. The field mappings you created are displayed on the Solution Details page.