Getting a Mailchimp Audience ID

For steps on how to find your Audience ID, see Find Your Audience ID in the Mailchimp Help.

As part of the integration process between Sage CRM and Mailchimp, you must find and specify an Audience ID. Sage CRM uses this ID to send subscriber information to Mailchimp. Before you can get the Audience ID, you must first create a Mailchimp account. For more information, see Creating a Mailchimp account.

After you've integrated Sage CRM and Mailchimp, you can change the Audience ID. If you change it to another Audience ID on the existing Mailchimp account, all campaigns remain active. However, if you change it to an Audience ID on a different account, all campaigns are disabled and campaign statistics are not updated automatically or manually. You can't revert to the old Audience ID. This means that if campaigns are disabled, you can't re-enable them.

Delete all unsupported fields from the Mailchimp audience settings. For example, the default audience in a new Mailchimp account may contain the Birthday field, which is not supported by Sage CRM out of the box.
For a list of audience fields supported by Sage CRM, see Mailchimp audience fields supported out of the box.

For instructions on how to delete a field, see Add and Delete Fields in the Audience Settings in the Mailchimp Help.