Introduction to outbound call handling

The Outbound Call Handling module automates outbound phone-based telemarketing campaigns.

Outbound call handling is tailored specifically to high volume telemarketing activities, where calls are not preallocated to individual users and a Communication record is only created when a successful contact is made.

The advantages include:

• Your personal calendar list isn't cluttered with hundreds of campaign-based telephone calls.
• Your quota of campaign calls isn't overlooked if you're out sick or allocated to work on a different project for the day.
• More efficient handling of repetitive calls via Got Through and Get Next Call buttons.

The person who manages marketing campaigns in your organization is typically responsible for setting up outbound call lists. They require special security rights to do this. Contact your system administrator for more details.