Changing the time zone

Issue

Resolution

When changing the time zone in My profile icon | Preferences, an error occurs stating that the selected time zone is not available.

This error is caused by the fact that Microsoft uses inconsistent time zone names across different versions of Windows.

As a result, in some cases the time zone caption in Sage CRM doesn't match the time zone name in Windows, and Sage CRM cannot find and set the time zone.

 

Update the caption of the time zone in Sage CRM, so that it matches the time zone name in Windows:

  1. On your Sage CRM server, look up the Windows name of the time zone you want to set:
    1. Open an elevated command prompt.
    2. Enter the following command to view a list of all time zone names: tzutil /l
    3. Copy the name of the time zone you want to set in Sage CRM and store it in a text file.
  2. Update the time zone caption in Sage CRM:
    1. Go to My profile icon | Administration | Customization | Translations.
    2. Search for the TimezoneDeltaUTC caption family.
    3. In the list of search results, locate the time zone you want to set and click its caption code.
    4. Click Change .
    5. Paste the time zone name you saved in step 1c into the text box containing the time zone caption in the relevant language.
    6. Click Save.

Now you can set the time zone in Sage CRM.