Connecting to Exchange

Issue	Solution
No impersonation rights	The Exchange user name specified in Exchange connection settings requires impersonation rights in Exchange. Check the user rights in Exchange.
Cannot access EWS URL	If the EWS URL cannot be accessed, the connection cannot be set up. Paste the EWS URL into a browser and check it can be accessed using the impersonation user’s username and password.
Wrong authentication settings on EWS folder	If the EWS folder in IIS on Exchange has the wrong authentication settings, the connection cannot be set up. For more information, see Configuring Exchange in the System Adminstrator Help.
Tomcat is not running	The Tomcat service is required to establish the Exchange connection and to run the Sync Engine. If the Tomcat service is not running, errors usually occur in other areas of Sage CRM that rely on this service. For example, the Interactive Dashboard. Restart the Tomcat service if it has stopped. Alternatively, you can schedule a Tomcat service restart.
jdbc.properties or syncengine.properties contain incorrect server or port information	The jdbc.properties file contains the wrong server name or port number, or the syncengine.properties file contains the wrong server name. These files are typically located in ..\Program Files\Sage\CRM\[installname]\tomcat\webapps\[installname]ExchangeSyncEngine\WEB-INF.

No impersonation rights

The Exchange user name specified in Exchange connection settings requires impersonation rights in Exchange. Check the user rights in Exchange.

Cannot access EWS URL

If the EWS URL cannot be accessed, the connection cannot be set up. Paste the EWS URL into a browser and check it can be accessed using the impersonation user’s username and password.

Wrong authentication settings on EWS folder

If the EWS folder in IIS on Exchange has the wrong authentication settings, the connection cannot be set up. For more information, see Configuring Exchange in the System Adminstrator Help.

Tomcat is not running

The Tomcat service is required to establish the Exchange connection and to run the Sync Engine. If the Tomcat service is not running, errors usually occur in other areas of Sage CRM that rely on this service. For example, the Interactive Dashboard. Restart the Tomcat service if it has stopped. Alternatively, you can schedule a Tomcat service restart.

jdbc.properties or syncengine.properties contain incorrect server or port information

The jdbc.properties file contains the wrong server name or port number, or the syncengine.properties file contains the wrong server name. These files are typically located in ..\Program Files\Sage\CRM\[installname]\tomcat\webapps\[installname]ExchangeSyncEngine\WEB-INF.