Restarting the CRM Indexer Service

The CRM Indexer Service that's used for Keyword Search stops. A message is displayed stating that the keyword search index has not been updated recently and the results may be incorrect.

  1. Reset IIS.
  2. Restart Sage CRM.
  3. If the message persists, initialize the indexing service in one of the following ways:
    • Put field-level security on any primary entity text field. For example, deny rights. You can take the field-level security off the field immediately.
    • Select a Keyword Search view. For example, vSearchListCompany. Unselect the Keyword Search checkbox for the view and save. Then reselect the Keyword Search checkbox and save again.
    • Delete the FullText.ix folder from the Library. After a default interval of five minutes, the indexer service starts to build a full index. You can specify the gap between incremental indexes in <My Profile> | Administration | System | Keyword Search | Interval.