Applying formatting to text fields

You can format the values of multiline text fields, for example the Problem details and Solution details fields of a Case record, by applying the following HTML tags:

HTML tag	Examples
<b> Formats text as bold.	Copy `This is <b>bold</b> text` Result: This is bold text Copy `This is mixed <b>bold and <i>italic</i></b> text` Result: This is mixed bold and italic text.
<i> Formats text as italic.	Copy `This is <i>italic</i> text` Result: This is italic text Copy `This is mixed <i>italic and <b>bold</b></i> text` Result: This is mixed italic and bold text
<br> Inserts a line break.	Copy `This is a simple <br>line break` Result: This is a simple line break Copy `This is <i>italic text with a <br>line break</i>` Result: This is italic text with a line break

HTML tag

Examples

<b>

Formats text as bold.

Copy

This is <b>bold</b> text

Result:
This is bold text

Copy

This is mixed <b>bold and <i>italic</i></b> text

Result:
This is mixed bold and italic text.

<i>

Formats text as italic.

Copy

This is <i>italic</i> text

Result:
This is italic text

Copy

This is mixed <i>italic and <b>bold</b></i> text

Result:
This is mixed italic and bold text

<br>

Inserts a line break.

Copy

This is a simple <br>line break

Result:
This is a simple
line break

Copy

This is <i>italic text with a <br>line break</i>

Result:

This is italic text with a
line break