My CRM and Team CRM tabs

This section discusses each tab within the context of My CRM.

Tabs that are displayed in the context of your Team CRM are similar to these tabs but the information relates to your team. There are no Calendar List, Forecasts, Outbound Calls, Preferences, Contacts, Dashboard, E-marketing, or Exchange tabs in Team CRM.

The My CRM tabs show work in progress specific to you. You can also set up your own system preferences from the My CRM tabs.

Tab

Displays

Dashboard

A customizable set of gadgets relating to you.

For example, a list of companies from a personal saved search and a local RSS news feed.

Calendar

Your planned phone calls, meetings, and day-to-day tasks.

Calendar List

My CRM calendar items displayed as a list. For more information, see View calendar items as a list.

Leads

Unqualified queries about your business.

Opportunities

Your current sales pipeline.

Cases

Open customer service cases assigned to you.

Shared Documents

Corporate documents that you may need to access on a daily basis.

Groups

Create, modify, and save groups of people, companies, leads, cases, and opportunities.

Marketing

Manage and create marketing campaigns. View the status of campaign activities and run reports on opportunities generated through campaigns.

Mailchimp Campaigns

Create and edit Mailchimp email campaigns. View statistics about campaign emails so you can follow up with appropriate actions.

Reports

Run existing reports or create new reports if you've got rights to do so.

Contacts

Contacts in Sage CRM that you want to synchronize with MS Outlook (in Exchange Integration).

Outbound Call Lists

Outbound call lists that you're working on. This tab isn't displayed by default. You can enable it in <My Profile> | Preferences.

Forecasts

Your quarterly sales forecasts. This tab isn't displayed by default. Your system administrator must give you access to this tab.

Solutions

Existing knowledge base items. This tab isn't displayed by default. You can enable it in <My Profile> | Preferences, if your system administrator has given you rights to access Solutions.

Preferences

System settings specific to your requirements. For example, your time zone, preferred currency, or the first page displayed when you log on.

Exchange Integration Logs

This tab must be enabled by your system administrator. Allows users enabled for Exchange Integration to view their own log files.

E-marketing User Profile

This tab is only available for E-marketing users. It lets them change their E-marketing contact details and email address.

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Opens a window that allows you to hide or display tabs.

For example, if you rarely work with the Opportunities tab, you can hide it to save screen space. You can display the tab again if you change your mind.

For more information, see Configuring tabs and main menu items