My CRM and Team CRM tabs
This section discusses each tab within the context of My CRM.
The My CRM tabs show work in progress specific to you. You can also set up your own system preferences from the My CRM tabs.
Tab |
Displays |
---|---|
Dashboard |
A customizable set of gadgets relating to you. For example, a list of companies from a personal saved search and a local RSS news feed. |
Calendar |
Your planned phone calls, meetings, and day-to-day tasks. |
Calendar List |
My CRM calendar items displayed as a list. For more information, see View calendar items as a list. |
Leads |
Unqualified queries about your business. |
Opportunities |
Your current sales pipeline. |
Cases |
Open customer service cases assigned to you. |
Shared Documents |
Corporate documents that you may need to access on a daily basis. |
Groups |
Create, modify, and save groups of people, companies, leads, cases, and opportunities. |
Marketing |
Manage and create marketing campaigns. View the status of campaign activities and run reports on opportunities generated through campaigns. |
Mailchimp Campaigns |
Create and edit Mailchimp email campaigns. View statistics about campaign emails so you can follow up with appropriate actions. |
Reports |
Run existing reports or create new reports if you've got rights to do so. |
Contacts |
Contacts in Sage CRM that you want to synchronize with MS Outlook (in Exchange Integration). |
Outbound Call Lists |
Outbound call lists that you're working on. This tab isn't displayed by default. You can enable it in <My Profile> | Preferences. |
Forecasts |
Your quarterly sales forecasts. This tab isn't displayed by default. Your system administrator must give you access to this tab. |
Solutions |
Existing knowledge base items. This tab isn't displayed by default. You can enable it in <My Profile> | Preferences, if your system administrator has given you rights to access Solutions. |
Preferences |
System settings specific to your requirements. For example, your time zone, preferred currency, or the first page displayed when you log on. |
Exchange Integration Logs |
This tab must be enabled by your system administrator. Allows users enabled for Exchange Integration to view their own log files. |
E-marketing User Profile |
This tab is only available for E-marketing users. It lets them change their E-marketing contact details and email address. |
... (ellipsis) |
Opens a window that allows you to hide or display tabs. For example, if you rarely work with the Opportunities tab, you can hide it to save screen space. You can display the tab again if you change your mind. For more information, see Configuring tabs and main menu items |