Getting a Mailchimp Audience ID

For steps on how to find your Audience ID, see Find Your Audience ID in the Mailchimp Help.

As part of the integration process between Sage CRM and Mailchimp, you must find and specify an Audience ID. Sage CRM uses this ID to send subscriber information to Mailchimp. Before you can get the Audience ID, you must first create a Mailchimp account. For more information, see Creating a Mailchimp account.

After you've integrated Sage CRM and Mailchimp, you can change the Audience ID. If you change it to another Audience ID on the existing Mailchimp account, all campaigns remain active. However, if you change it to an Audience ID on a different account, all campaigns are disabled and campaign statistics are not updated automatically or manually. You can't revert to the old Audience ID. This means that if campaigns are disabled, you can't re-enable them.

The default audience in a new Mailchimp account may contain fields that are not supported by Sage CRM, for example, Address. Sage CRM only supports fields whose type is text. Make sure to remove all unsupported fields from your audience.

Sage CRM automatically adds a number of fields to your Mailchimp audience. For details, see Mailchimp audience fields automatically added by Sage CRM.