Creating a holiday set

When defining a holiday set you specify that certain days, such as federal holidays (in the United States) or Bank Holidays (in the United Kingdom and Ireland), can be excluded when calculating how long a Case has been open. For example, if a particular Thursday is designated a Thanksgiving holiday and a case was opened on the Monday of that week, by Friday of the same week the duration for the case will indicate that four days have elapsed rather than five.

1. Click <My Profile> | Administration | System | Timings and click the Holiday Set tab. The Available Holiday Sets page is displayed with a list of existing Holiday Sets.
2. Click New. Alternatively, to clone an existing holiday set, click the link of the Holiday Set and click Clone.
3. Type a name for the holiday set in Holiday Set.
4. Type the name of the public holiday you want to include in the company’s Holiday Set in Holiday Name.
5. Enter the date on which the holiday falls in Holiday Date.
6. Click Add. The holiday you added is displayed on the Existing Holidays panel and the Add New Holiday panel is available to add another new holiday to the Holiday Set.
7. Continue to add other holidays in the same way.
8. To remove an existing holiday, click Delete beside the holiday you want to remove.
9. Click Save. The Holiday Set you created is added to the list on the Available Holiday Sets page.