Create Solution

Use Create Solution to prompt the user to create a new solution as part of a workflow process, or to automatically create a solution with predefined values and no user input. You can use this action only with records that have been created and attached to a workflow. This means you cannot use it with primary rules.

The table below describes the Create Solution fields on the Workflow Action Details screen.


Field	Description
Type	The type of action to be performed.
Get Default User From	The user assigned to the solution. You can use the # symbol to add information about the current user. For more information, see Using the ## and # symbols. If you've specified a user in Assigned To, leave this blank.
Attribute	The attribute of the button on the screen. Select Hidden to automatically execute the action with predefined values without displaying it to the user.
Label for new solution	The label that's attached to the solution. You can use it in JavaScript conditions on future workflow rules to test the values of fields on the solution.
Order	The order of the field on the screen for this workflow rule. Set the order of a field to move it to a different position on the screen and use New Line to move the field to a different line.
Reference Id	The issue log ID.
Area	The area of the product that's affected by the solution.
Description	A short description of the solution.
Details	Details of the solution. You can use ## symbols to add information from the related entity. For example, Related to #case_referenceid#. For more information, see Using the ## and # symbols.
Team	The team assigned to the solution.
Stage	The stage of the solution.
Status	The status of the solution.
Assigned To	The user assigned to the solution. If this is blank, the user in Get Default User From is used.