Multi-server Sage CRM prerequisites

You can implement Sage CRM in a fully distributed environment, where a single database is accessible through multiple servers. Performance is enhanced due to efficient load balancing that's performed by Sage CRM or a dedicated load balancing application.

• You need a valid license that includes multi-server Sage CRM. Your license key can be used on all servers in the cluster.
• Identify the servers in the cluster on which you'll install Sage CRM and identify the database server on which the database will be created. In a typical multi-server Sage CRM environment, CRM install files are created on web/application servers and the database resides on a separate, dedicated database server.
• Identify the servers in the cluster on which CRM services such as the Indexer, Escalation, and Email Manager will run. They are installed only once and usually run on the first (primary) web server, but in a multi-server Sage CRM environment they can split across other application servers in the cluster. For example: Application server 1 (primary web server) - Email manager, Application server 2 - Indexer service, Application server 3 - Escalation service