Email Management not filing outbound emails

If you can send emails from Sage CRM but Email Management doesn't file them as communications (or cases) in the Sage CRM database, do the following:

1. Ensure that you've configured the Mail Manager Filing Address and set a prefix in <My Profile> | Administration | Email and Documents | Email Configuration.
2. Check that you've created an entry for the Email Management Filing Address in <My Profile> | Administration | Email and Documents | Email Management Server Options.
   
3. To check that outbound email is sent to the Mail Manager Filing Address mailbox, disable Email Management on this mailbox. To do this, open the Email Management Filing Address entry in Email Management Server Options and deselect Enabled.
4. Send an email from Sage CRM and check the Mail Manager Filing Address mailbox for the email.
5. To re-enable Email Management on the mailbox, open the Email Management Filing Address entry in Email Management Server Options and select Enabled.
   If Email Management is running on the mailbox and reading emails successfully, the email you sent disappears from the mailbox. If it doesn’t disappear, recheck the Email Management Filing Address, specifically the Email Account logon and password.
6. To enable debugging, click <My Profile> | Administration | Email and Documents | Email Configurationand select Yes from Debug.
7. Check the log file (yyyymmdd<installname>MailManager.log) in ...\Program Files\Sage\CRM\Services\Logs.
   If a cannot log message is displayed in the file, the Email Account logon and password you specified for the Email Management Filing Address are incorrect.
8. Check the RogueMails folder to ensure there’s no erroneous formatting in the email (which can be generated by a bug in an email server or client). The folder is located in
   ...\Program Files\Sage\CRM\Services\CustomPages\Scripts\RogueMail.