Enabling logs to identify errors

Enable the following logs to help identify the cause of Exchange Integration failures.

• Use the IIS log to check if a request reached IIS Web Server. Enable this log in IIS Manager.
• Use the Tomcat access log to establish if the request reached Tomcat server. To enable this:
  1. Open <installed instance dir>\tomcat\conf\server.xml.
  2. Change
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     <!-- <Valve className="org.apache.catalina.valves.AccessLogValve" directory="logs"prefix="localhost_access_log." suffix=".txt" pattern="common" resolveHosts="false"/> -->

     to

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     <Valve className="org.apache.catalina.valves.AccessLogValve" directory="logs" prefix="localhost_access_log." suffix=".txt" pattern="common" resolveHosts="false"/>

• Use the detailed Sync Engine log to view detailed information about what happened in the Sync Engine, including detailed information about requests made from Sync Engine. To enable this:
  1. Open <installed instance dir>\tomcat\webapps\<Sync Engine folder>\WEB-INF\log4j.properties.
  2. Change
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     # defaultLog - default catch-all log4j.rootLogger=ERROR, defaultLog

     to

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     log4j.logger.httpclient.wire.header = DEBUG
     log4j.logger.org.apache.commons.httpclient = DEBUG
     # defaultLog - default catch-all
     log4j.rootLogger = ALL, defaultLog