Extensibility

The Extensibility Module (EM) provides a range of powerful functions that allows you to customize and extend the existing CRM product. The functions are available through the CRM ActiveX object, which consists of CRM methods and properties. CRM object components have a variety of functions, which render HTML and display Screen and List objects previously defined in the CRM system.

Database connectivity options include searching, inserting, updating, and deleting data to and from CRM data, as well as data from external tables and databases.

To see if the EM is included in your CRM installation, go to <My Profile> | Administration | Customization | Company. If the EM is included, Blocks and TableScripts tabs are displayed.