Closing a case

The customer confirms that the solution fixes the problem and the case can be closed.

• The case is progressed through the workflow states of Pass and Regression Pass. The Case stage is automatically set to Confirmed, and the Case status to Closed.
• The closed date should automatically be filled in.
• The case is now closed, and moves out of the tech support specialist's Cases list, but it remains as an integral part of the customer history for future reference.