What is a solution?

The account you use must have rights to access solutions.

Solutions are the cleaned and approved basis of a knowledge base. Solutions can be entered manually or published from a solved case using workflow. They can be searched for using key words from a Case screen, or from a self service Web page, so that customers or partners can find answers to their questions without having to call a telephone support hotline.

Solutions are not linked to companies or people, however they can be linked to multiple cases, and a case can be linked to multiple solutions.