Publishing a solution

Customers can be given rights to view and search through all published solutions from your external Web site.

Suppose Arthur Browne from Design Right is an existing customer contact with a valid support contract. Arthur should be able to view and search through all published solutions from your external Web site. You can work through this example if your system administrator has installed the Self Service demonstration Web site. Remember to enable Arthur for self-service from the Person Self Service tab.

To publish a solution to an external Self Service Web site:

1. Open the solution so that the Solution Summary page is displayed.
2. Click the Approve workflow button. The Progress Solution page is displayed.
3. You can add a tracking note to explain how the Solution was reviewed, and click Save.
4. Click the Publish workflow button.
5. You can add a tracking note, and click Save. The Solution Summary page is displayed, where the Stage is set to Reviewed and the Status is set to Published.

Once published, a customer or partner with a self-service logon ID can search for and view the solution.