Upgrade path

You can use the Sage CRM 2024 R2 installation package to upgrade from versions 2024 R1, 2023 R2, 2023 R1, 2022 R2, 2022 R1.

To upgrade from an earlier version of Sage CRM, please first upgrade to one of the versions listed here.

Consider the following:

• Computer telephony integration (CTI) has been removed from Sage CRM and is no longer supported. If you have CTI installed in a previous Sage CRM version, upgrading to 2024 R2 completely removes CTI.

• The File extension restrictions blocklist was discontinued in Sage CRM 2023 R1. If you are upgrading from a pre-2023 R1 version, the Sage CRM Setup does not transfer the file name extensions from File extension restrictions to Sage CRM 2024 R2. You need to transfer these restrictions manually.