Installation prerequisites

Before installing or upgrading Sage CRM, make sure that: 

  • Your environment meets the Sage CRM 2024 R2 Hardware and Software Requirements published on the Sage CRM Help Center.

  • You have Microsoft OLE DB Driver for SQL Server installed on the SQL Server that will be hosting the Sage CRM database.

    Download Microsoft OLE DB Driver for SQL Server

    You need to install driver version 18 or later. If you don't have this driver installed, the Sage CRM Setup cannot connect to the SQL Server.

If you make Sage CRM available outside your corporate network, consult your Sage business partner about protecting your data, enable Secure Socket Layer (SSL) and make sure that users connect to Sage CRM via a Virtual Private Network (VPN).