View more folders in Exchange Online, change number of listed folders

Feature ID: CRMS-1766, CRMS-1823

When a user imports email messages from their Exchange Online account, the Email folder field in the Sage CRM UI now shows 250 folders maximum by default. Previously the UI showed only 10 folders.

A system administrator can increase the limit of 250 folders as follows:

  1. Open Microsoft SQL Server Management studio and connect to the Sage CRM database.

  2. Run the following query:

    Copy 
    update custom_sysparams set parm_value = '{number of folders}' where parm_name = N'ImportedEmailFoldersRetrievalSize'

    Replace the {number of folders} placeholder with the actual maximum number of folders you want the Email folder field to display.

  3. In Sage CRM, go to My profile icon | Administration | System | Metadata.

  4. Select Refresh system parameters, and then select Execute Refresh.

A system administrator can also use these steps to decrease the maximum number of folders displayed in the UI. Note that the minimum value you can set is 250.