Possible values: 

• Yes. Enables workflow for cases.

• No. Disables workflow for cases.

Possible values: 

• Yes. Enables workflow for solutions.

• No. Disables workflow for solutions.

Possible values: 

• Yes. Enables workflow for opportunities.

• No. Disables workflow for opportunities.

Possible values: 

• Yes. Enables workflow for leads.

• No. Disables workflow for leads.

Possible values: 

• Yes. Enables workflow for campaigns.

• No. Disables workflow for campaigns.

Possible values: 

• Yes. Enables workflow for companies.

• No. Disables workflow for companies.

Possible values: 

• Yes. Enables workflow for people.

• No. Disables workflow for people.

Sage CRM does not include a sample workflow for people, so you must create your own workflow.

Possible values: 

• Yes. Enables escalation.

  This value also enables the following: 

  • All escalation rules in and outside workflow, including the default escalation rules supplied with Sage CRM.

  • The Reminder field on the Enter New Task and Enter New Appointment.

  • Quick notifications. See About quick notifications and escalation rules.

  • Escalation rules in | Administration | Timings | Service Level Agreements.

  You must enable each escalation rule individually. See About quick notifications and escalation rules.

• No. Disables escalation.

Sets one of the following:

• If you're not using the CRM Escalation Service, sets the minimum interval (in seconds) between the server polling clients for notification reminders or escalation rules.

• If you are using the CRM Escalation Service, sets the minimum interval between polling is 5 minutes (300 seconds) by default.

The value set in Interval on an individual rule overrides the value set in Notify interval.

Sets the number of notifications to display to a user at once.

For example, if you set Notification display count to 20 and a user has 100 notifications, the number displayed beside the Notifications icon on the top bar is 100. When the user clicks the icon, 20 notifications are displayed. When the user clicks Close All, the next 20 are displayed.

Possible values:

• System Performance. Sage CRM processes notifications at the polling rate set in Notify interval.

• Immediate Delivery. Sage CRM processes the notification when the communication or associated entity record is created or edited, and every time the system polls at the polling rate set in Notify interval.

Sets the sender name that appears on a notification email.

For example, when an unsolved case is escalated and an email is sent to the team leader as part of a case workflow, this is the name in the From field of the email. For more information, see Send Email.

When Notify email name and Notify email address are blank, Sage CRM uses the email address of the current user.

Specifies a valid email account from which to send notification emails. For more information, see Send Email.

When Notify email name and Notify email address are blank, Sage CRM uses the email address of the current user.

Sets the targets to which high priority reminder messages are sent. Options are desktop email, mobile email, and SMS.

Sets the targets to which normal priority reminder messages are sent. Options are desktop email, mobile email, and SMS.

Sets the targets to which low priority reminder messages are sent. Options are desktop email, mobile email, and SMS.

Sets the number of action fields that are available when setting up SLAs. This number typically corresponds to the number of stages in the Cases workflow. The default value is 5.