Deleting a case

If your security profile allows you to delete cases, a Delete button appears on the Case summary page in edit mode. If you need to delete cases but can't access this button, contact your system administrator.

1. Find and open the case you want to delete. For more information, see Using Find screens.
2. From the Case Summary page, click Change.
3. Click Delete, then Confirm Delete to delete the case. The case record is deleted from the system.