Troubleshooting system health issues

A Sage CRM component can have one of the following statuses:

The component is working properly.
The component is not enabled.
There are issues with the component.

If there are issues with a component, refer to the corresponding troubleshooting instructions.


Component	Sage CRM features that use the component	Troubleshooting	How health check works
Apache Tomcat	Calendar Document Drop Exchange Integration Features in the top bar: Quick Find Notifications () Favorites () Recent () GCRM-based integrations Interactive Dashboard Mailchimp Integration Mail Merge SData APIs	Apache Tomcat troubleshooting	Apache Tomcat health check
URL Rewrite		URL Rewrite troubleshooting	URL Rewrite health check
SData 1.1	Document Drop Exchange Integration GCRM-based integrations Interactive Dashboard Mobile apps SData feeds from Sage CRM consumed by other applications	SData troubleshooting	SData 1.1 health check
SData 2.0	Calendar Features in the top bar: Quick Find Notifications () Favorites () Recent ()	SData troubleshooting	SData 2.0 health check
CRM Quick Find Service	Quick Find in the top bar	CRM Quick Find Service troubleshooting	CRM Quick Find Service health check
Notifications	Notifications () in the top bar	Notifications troubleshooting	Notifications health check
Exchange Synchronization	Exchange Integration	Exchange Synchronization troubleshooting	Exchange Synchronization health check
SMTP Connection	Sending emails from the built-in email client.	SMTP Connection troubleshooting	SMTP Connection health check
CRM Escalation Service	Escalation rules Workflows Notifications () in the top bar	CRM Escalation Service troubleshooting	CRM Escalation Service health check
CRM Indexer Service	Updating the keyword search index. For example, when a user creates a new entity record.	CRM Indexer Service troubleshooting	CRM Indexer Service health check